Case analysis Assignment Example | Topics and Well Written Essays - 1750 words

Case analysis - Assignment Example The data entered at this stage include prescription, drug, customer, payment as well as insurance. The system then performs drug utilization review against previous customer history to determine drug appropriateness of the drug as well as to avoid causing any harm. In case of any problem, the system comes to a stop until reviewed by a pharmacist. The next stage in the fulfillment process is insurance check. The process of insurance check comes in after drug utilization review. The system performs insurance check, after any hard stop had been reviewed, to determine the payor. Following successful insurance check, the script goes to the production section. Under the production section, the required drugs for the script are counted by a certified pharmacy technician. Next the drugs are verified by a pharmacist to ascertain that the script has the right drugs, right quantities and the contained information is correct. After quality assurance, scripts are sealed in a bag and arranged in alphabetical order at the pick-up section, for customers to collect. The purpose and objective of CVS is to promote the health of customers by providing quality drugs according to the documented prescription in a timely manner. The purpose is derived from the organizational goals forming the basis of the sponsored research to identify problems and recommend possible changes and solutions to them. The problems identified in all five sections include unmanned drop off window, ineligible drop off and drug utilization review hard stop. Other problems included insurance check errors, insufficient inventory for filling the script during production stage as well as unpleasant customer surprises like unauthorized refills and unprocessed scripts forcing customers to walk away with a bad impression having lacked medicine. Waiting time at the pickup section was also